We, Ren Ting Trading Pte Ltd (“we”, “us”, “Ren Ting Online”), thank you for visiting our website rentingonline.com.sg (“Site”). These terms and conditions (the “T&Cs”) apply to the Site and form the terms and conditions on which we supply products and services to you. Please read through the T&Cs prior to using the Site. By using the Site, you have indicated that you have acknowledged, understood, and agree to adhere to the T&Cs.
Ren Ting Online shall issue a username and password (which shall be chosen by the Shopper during registration) to you (“Shopper”) to access the Services through the Shopper’s account (“Account”). Each Shopper shall be solely responsible for maintaining the confidentiality of his/her username and password and for all activities that occur under the username and password. A set of username and password is unique to a single Account and no Shopper shall share, assign or permit the use of its Account, username or password to another person or users outside of its business entity.
LINKS TO THIRD PARTY SITES
The Site may contain links to third party websites that are not affiliated with or owned, operated, or controlled by Ren Ting Online, including third party payment system providers. You acknowledge and agree that Ren Ting Online is not responsible for the content, privacy policies, or practices of such third party websites or the companies that own them. By using the Site, you expressly relieve Ren Ting Online from any and all liability arising from your access and use of any third party website.
It is recommended that you review the terms and conditions and privacy policies of any third party websites before using them and disclosing your personal data to them.
Ren Ting Online is the owner or the licensee of all intellectual property rights in and to the content on the Site, and in the material published on it. You may not copy, reproduce, modify, republish, upload, post, transmit, adapt, download, distribute or howsoever deal with any content or material from the Site in any form or by any means without Ren Ting Online’s prior written permission, and you are solely responsible for obtaining such permission before dealing with any content or material that is available on the Site.
You may post reviews and comments; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights (including publicity rights), or otherwise injurious to third parties or objectionable, and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam” or unsolicited commercial electronic messages. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. We reserve the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.
If you do post content or submit material, and unless we indicate otherwise, you grant us a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, perform, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant us and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify us for all claims resulting from content you supply. We have the right but not the obligation to monitor and edit or remove any activity or content. We take no responsibility and assume no liability for any content posted by you or any third party.
TERMINATION OF USE
Upon termination or suspension, regardless of the reasons therefore, your right to use the services available on this Site immediately ceases, and you acknowledge and agree that we may immediately deactivate or delete your account and all related information and files in your account and/or bar any further access to such files or this Site. We shall not be liable to you or any third party for any claims or damages arising out of any termination or suspension or any other actions taken by us in connection with such termination or suspension.
You will indemnify and hold us harmless from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of this customer contract, your improper use of Ren Ting Online’s services or your breach of any law or the rights of a third party.
ORDERS AND PAYMENTS
You may place an order with us by completing and submitting the order form on the Site. You shall be responsible for ensuring the accuracy of all orders. All orders will be deemed to be irrevocable and unconditional upon transmission through the Site, and we shall be entitled, but not obliged, to process such order(s) without your further consent and any further reference or notice to you.
We reserve the right to accept or decline any and all orders received from or through the Site in our sole and absolute discretion. Our acceptance of your order will take place when a confirmation email is sent to your registered email address with us, at which point a contract will come into existence between you and us. Each fully-paid order accepted by us shall constitute a separate and individual contract governed by these T&Cs (an “Order”). We will assign an order number to your Order when we accept your Order.
If we are unable to process your order, we will inform you of this. This might be because the product is out of stock, because of unexpected limits on our resources for which we could not reasonably plan, because a credit reference we have obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of the product, or because we are unable to meet a delivery deadline you have specified.
The price payable by you for the Product shall be the price of the Product listed for sale as stated on the Site at the time your order is transmitted to us through the Site, and any applicable taxes. All prices are subject to taxes, unless otherwise stated. We reserve the right to amend the price of any Product at any time without giving any reason or prior notice. In the event that any Product has been mispriced on the Site, we reserve the right to terminate the Order and notify you of such termination, regardless of whether or not the products have been dispatched or are in transit and whether payment has been charged to you.
We accept all major credit cards and PayPal.
PRODUCT DESCRIPTIONS AND DEFECTS
We try to state our descriptions of products available for purchase through the Site as accurate as possible. However, our products may vary slightly from their pictures. Colours may appear slightly different in reality due to studio lighting conditions, or variances in computer screen calibration. We do however strive to ensure that screen colours are true to life, as much as possible. We do not warrant that product descriptions or other content on the Site are accurate, complete, reliable, current, or error-free.
Postage will be partially reimbursed for items acknowledged to be defective. If the replacement piece is no longer in-stock, store credit or a refund will be issued.
All exchanges and returns will be processed and dealt with in a case by case basis. Kindly contact us at email@example.com.
We accept returns for all items except Sale and discounted items (includes items purchased using discount codes).
Returns must be done within 7 days from the shipping date together with a Returns slip printout (kindly request for the Returns slip by emailing firstname.lastname@example.org). Items must in its original packaging .
Items can also be dropped off at our retail store at Fu Lu Shou Complex. Kindly send an email request to our customer service, and await an acknowledgement email before the drop off.
Do note that Sale items are not applicable for exchanges/returns.
INCORRECT / DEFECTIVE ITEMS
If you believe you have received the wrong item, kindly email email@example.com with your order number, and a photograph of the item. We may ask you to proceed with sending your item back to us, either via mail (your postage will be partially reimbursed) or drop off at our retail store. Please note that items must be in its original packaging. If the correct item or replacement item is no longer in-stock, store credit or refund will be issued instead.
The cost of delivery of your Order will be displayed to you on our Site. We offer international shipping and you may refer to our FAQs for more details.
Orders are processed and dispatched from our warehouse to our local delivery partner within an estimated 2 working days. Our local delivery partner shall deliver the Product to the address specified in your Order.
If delivery of your Product is delayed, we will inform you accordingly and the Product will be dispatched after it becomes available. The time for delivery shall not be of the essence, and neither we nor our agents shall be liable for any delay in delivery howsoever caused.
We’ll be in touch via email in the event of a bounced parcel. However please note that, without prejudice to any other right or remedy available to us, we may charge you for storage costs and any further delivery costs, or terminate your Order if you repeatedly fail to take delivery of the Product.
Ren Ting Online reserves the right to make amendments to any of the above T&Cs. In the event of any dispute, Ren Ting Online reserves the right of final decision.